Questions about an order, sizing, shipping, or a creative collaboration? We’re here to help.

Email: service@nvx.fashion
Customer service hours: 24 hours a day, Monday through Friday. You can email us anytime; messages received outside service hours are handled when support resumes.

Shipping: orders ship from our warehouse in China. Processing is usually within 1 business day, excluding weekends and holidays. Standard delivery is estimated at 6–9 business days after dispatch, unless a different estimate is shown for your destination before purchase. Processing time is separate from delivery time.

Free standard shipping: eligible orders with a merchandise subtotal of US$70 or more after discounts, excluding taxes and shipping, qualify for free standard shipping to destinations covered by the offer. Available methods, eligibility, charges, and express upgrades are shown at checkout after you enter your delivery address.

Duties and taxes: charges collected at checkout are shown before payment. Unless expressly prepaid or otherwise required by law, customs duties, import taxes, or handling fees not collected at checkout may be payable by the customer. See our Shipping Policy for details.

Returns: eligible change-of-mind returns may be requested within 30 days after the last item in your order is delivered, subject to the destination and item conditions in our Return and Refund Policy. No restocking fee applies.

Return shipping: for ordinary change-of-mind returns from Canada, China, and the United States, NVX provides a return label and deducts US$5 from the refund where disclosed before purchase and permitted by law. There is no additional charge for the same label. These charges do not apply to damaged, defective, incorrect, or materially misdescribed goods. Where a return is required for such an issue, NVX provides a prepaid label or arranges return shipping at our cost. Statutory cancellations and other exceptions follow our Return and Refund Policy.

Return address: contact us before sending a return so we can provide the correct address and instructions. Do not send returns to our business address unless we confirm it is the appropriate destination.

For order enquiries or return requests, include your order number and the email address used at checkout. Nothing in this summary limits your mandatory consumer rights.